Terms and Conditions for Reservation and Cancellations

Thank you for choosing our hotel. Please go through the terms and conditions for reservations and cancellations.

  • To confirm a reservation we require 100% deposit in advance. We will send an invoice to you.
  • Cancellation before 30 days will result no retention. Deposits will be returned after deducting applicable bank charges.
  • Cancellation before 15 days will result in 50% retention and rest will be returned 
  • Cancellation before 15 days from booked date will result retention of entire booking deposit i.e. no refunds.
  • The deposit / booking is non-transferable.
  • No refunds will be made if you miss the train / bus / flight or could not get the train / bus / flight due to reservation is full i.e. no seats are available for reservation or your train / bus / flight cancelled due to any reasons including strike, agitations, fog or any undue reasons.
  • In case you are sick and physically unfit to reach us at the last moment on the arrival date, please inform us well in time. In such case we will consider to refund your deposit amount if you provide us valid proofs of your sickness or physical unfit conditions. The proofs are mentioned below
    • Valid description of doctor(with registration no.) at recognized hospital of the area. In case of hospitalization we need the scan copies of entry and discharge ticket.
    • Description of doctor at home will not be acceptable.
    • Medicine bills with your name on the bill from a chemist of the area.

Amenities

Pleasant Haveli welcomes its guests with the following amenities for their convenience.

Free Wi-Fi internet24 hour front desk services
Daily housekeeping servicesNo minimum stay required
Television in each roomOn request a knowledgeable guide for City Sight Seeing.
Double / Twin rooms availableAir-conditioning in all the rooms
Western style ensuite bathroomsRestaurant: Serves Indian and continental meals(veg / Non Veg), snacks and drinks
Desert and camel safaris and sightseeing trips to local monumentsCar hire and other travel services can be provided
Laundry serviceDoctor on call
Money exchange servicesWe offer complimentary pick up from the Jaisalmer Railway/Bus station by an auto Rickshaw

Please note and take it positively that

With due respect to your dignity, we would specially like to request you. Please keep inform below information to your wife and all family members who are travelling with you, that

We do not provide room services. For meals and drinks please come at our roof top restaurant.Restaurant Timings - Breakfast : 07:00 to 10:00 AM, Lunch : 12:30 PM to 03:00 PM, Dinner 06:00 PM to 10:30 PM
We do not have lift in the hotelWe do not have swimming pool in our hotel
Please take it positively that we do not allow smoking in the roomsMaximum 3 person in a room
We do not have electricity backup, although power cut is rare in JaisalmerWe do not have EPBAX or intercom facility in rooms.
We do not have fridge in the roomsWe do not have BATH-TUB in the bath rooms
We do not accommodate drivers. Please do not insist us for the same.Extra person over 5 years of age will be charged
If you are travelling with kids please help us to maintain quietness, peace and cleanliness in our hotelAs per government rule we do not allow check in to foreign traveller without valid passport and visa.
Check In time is 11:30 AM and Check Out Time is 10:00 AM. Early Check In and Late Check Out is subjected to availability on the date.

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